DataTrends ProAssist Helpdesk

Our world class Helpdesk team provides premium support to your end users and internal IT support staff. DataTrends’ expert team of vetted engineers have solved, on estimate, over half a million user issues. Fully based in the US, our support team is live 8:30 to 5:30 EST M-F.

We take the time to get to know our clients and this relationship goes a long way. Here’s what our client’s have to say:

“Thank you so much for all your help, support, and assistance; you are all GREAT! There are not enough words to express my gratitude! It’s a pleasure working with you.” - Cleyvis B. (December, 2020)

“Just wanted to give the DataTrends teams some kudos for helping figure out a difficult networking issue related to setting up VPN in our Azure environment. They were extremely persistent and proactive.

We have had more help/support from them in less than a month than we did for years from past CSP. I want to make it known they are a valuable resource for us and a good resource if we have any project work in the future.” - Anonymous (November, 2020)

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DataTrends ProAssist Monitoring Tools

Our ProAssist Monitoring offerings are all customizable to include software packages to give you the functionality your business needs. These services provide 24/7 monitoring for your systems and send automated alerts to warn of potential issues. When issues are detected, they are reported directly to our team, allowing us to mitigate issues before they occur in most cases. This system is also intelligent and can often perform automated healing services as soon as an issue is detected. We also have tools that scan for potential security issues, allowing us to further address any security concerns. Call for more information on how these tools will ease your day to day operations and enhance your data security.

DataTrends Professional Services

Are your computers starting to slow down? Disk space seems to run out too quickly? It might be time to upgrade your existing technology. Our team of elite engineers handle a vast range of on-premise server infrastructure to full cloud solution upgrades that support your business. We will do a full consultation and assessment of your current system and we will personalize a solution that is right for your firm.

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Remote and Hybrid Office Solutions

We know recent unforeseen challenges have made it necessary for your team to be able to adapt, on the spot, to different kinds of office-work environments. Whether your team is fully work from home, fully in the office, or any combination of the two, we have the expertise and tools to set you up to ensure your future success. Let DataTrends handle the technology aspects of your business continuity plan to minimize downtime, increase employee production, and lower your time and frustrations spent on confusing technology. We will set you up with the right remote environment for your needs, maximizing your data’s security and ensuring you have access when you need it. We also offer support and training to your users and to your internal IT team so you always feel confident as you implement these new technologies.

Some of these remote office solutions include: Virtual Private Network (VPN), Watchguard Firewalls, Azure Cloud Solutions, Azure Remote Desktop, Windows Remote Desktop, Remote Monitoring and Security Audit tools, on premise terminal server solutions, and others. Working with the industry leaders in this field, our knowledgebase is constantly growing so we can tailor the best, updated, and customized solution plan to you.

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Microsoft 365

Designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security.

Reimagine the way you work with Microsoft 365 and Microsoft Teams. Chat, call, host online meetings, and collaborate in real time, whether you’re working remotely or onsite. Get one integrated solution including Teams, OneDrive cloud storage, and Office apps with advanced security options—at a price that’s right for your business.

Be productive anywhere
Get work done with productivity solutions and stay connected with your employees and clients whether you’re working remotely or onsite.

Secure your business
Safeguard business data with a cloud platform that offers built-in security features for remote work. Streamline collaboration tools, IT setup and management, and costs with a single productivity solution.

Axcient Protect Everything

We work with the Channel’s leading names in cloud-backup and data protection to provide you with industry leading disaster recovery, cloud-to-cloud solutions, protection in the case of a ransomware attack, file sync and share and other services. We are Diamond Level Partners and our CEO, Kevin Dunn, is a member of the Vendor Board of Directors at Axcient, allowing us to communicate your needs directly to the source.

We are experts on Axcient CloudFinder, x360Sync, x360Recovery, Direct-to-Cloud, and more. These solutions will minimize your downtime and securely store your confidential company data in the Cloud.

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Email Encryption and Threat Protection

Mimecast provides an always-on, cloud-based email security solution that reduces the complexity of protecting your organization from malware, spam, and data leakage. Our service delivers robust 100% anti-virus and 99% anti-spam service levels, with 0.0001% spam false positives. An advanced mail transfer agent (MTA) acts as your email bridgehead in the cloud, stopping known and emerging email-borne threats before they reach your network.

Flexible and granular controls enable administrators to protect against inbound threats, including phishing, spear-phishing, and denial of service attacks, and prevent sensitive and secure content from leaving your organization. Organization-wide security policies are managed from a single interface and can be applied with immediate effect, enabling a faster response to rapidly evolving situations. We also enable end users to self-serve via Outlook, a native Mac app, browser, and mobile apps for actions including quarantine management and blocked senders, helping improve their productivity and reduce the burden on your internal IT.