ProAssist Premium | Exceptional IT Services
DataTrends ProAssist Helpdesk
Welcome to DataTrends, your trusted partner for top-notch IT Helpdesk services. Our exceptional team is dedicated to delivering premium support to both your end users and internal IT support staff. With a wealth of experience, our team of expert engineers has successfully resolved over half a million user issues. Our support team is entirely based in the US, ensuring efficient and effective communication.
Our Helpdesk is available from 8:30AM - 5:30PM ET, Monday - Friday.
At DataTrends, we value the importance of building strong client relationships. We take the time to understand your unique needs and requirements, fostering a partnership that lasts. Your satisfaction is our priority, and we strive to provide tailored solutions that meet your specific IT support needs.
DataTrends Professional Services
Is your computer slowing down? Running out of disk space? It's time to upgrade your technology. DataTrends specializes in on-premise server infrastructure and full cloud solution upgrades. We provide a comprehensive consultation, assess your current system, and deliver personalized solutions tailored to your business.
Experience the Benefits:
- Improved Performance: Optimize speed and responsiveness for seamless operations.
- Enhanced Storage: Maximize disk space to accommodate growing data needs.
- Scalability and Flexibility: Transition to our scalable cloud solutions for adaptability and cost-efficiency.
- Expert Guidance: Our experienced engineers ensure a seamless transition and minimal disruptions.
Upgrade your technology today with DataTrends. Contact us for a consultation and unleash the full potential of your business.
DataTrends ProAssist Monitoring
Discover the full potential of your business with our ProAssist Monitoring offerings. Tailored to meet your specific needs, our customizable software packages provide the functionality you require. Experience the peace of mind that comes with 24/7 monitoring for your systems, backed by automated alerts that warn of potential issues.
Our vigilant system detects issues in real-time and reports them directly to our expert team. With proactive monitoring, we can often mitigate issues before they even occur, saving you valuable time and resources.
Say goodbye to daily operational challenges. Let our powerful tools streamline your day-to-day operations, making your life easier and your business more efficient. Get in touch with us today and discover how ProAssist Monitoring can revolutionize your business and elevate your data security to new heights.
DataTrends ProAssist Security
Experience the power of ProAssist Security, an add-on to ProAssist Monitoring. This comprehensive package offers:
- Monitored SOC: Our 24/7 "Eyes on Glass" service monitors your computers, Firewalls & Office 365, sending alerts to human security specialists for review and action. Stay one step ahead of potential threats and swiftly respond to security incidents.
- EDR (Endpoint Detection and Response): An advanced layer of protection that detects anomalies in program and user behavior, beyond traditional antivirus. Safeguard your systems from emerging threats and rapidly identify suspicious activities.
- Cyber Security Training: Monthly emails with bite-sized training videos and follow-up questions to reinforce user understanding and identify areas for improvement. Empower your users with the knowledge and skills needed to defend against cyber threats.
Transition seamlessly from basic to complete protection with ProAssist Security, satisfying insurance requirements and industry standards. Compliance is assured, as our package includes both EDR and SOC solutions. Boost your cybersecurity posture and gain peace of mind.
Remote and Hybrid Office Solutions
We know your team needs to be able to adapt, on the spot, to all different kinds of office-work environments and we are here to make that transition seamless. Whether your team is fully work from home, fully in the office, or any combination of the two, we have the expertise and tools to set you up to ensure your future success. Let DataTrends handle the technology aspects of your business continuity plan to minimize downtime, increase employee productivity, and lower your time and frustrations spent on confusing technology. We will set you up with the right and best remote environment to fit your needs, maximizing your data’s security and ensuring you have access when you need it. We also offer support and training to your users and to your internal IT team so you always feel confident as you implement these new technologies.
Some of these remote office solutions include: Virtual Private Network (VPN), Watchguard Firewalls, Azure Cloud Solutions, Azure Remote Desktop, Windows Remote Desktop, Remote Monitoring and Security Audit tools, on-premise terminal server solutions, and others. Working with the industry leaders in this field, our knowledgebase is constantly growing so we can tailor the best, updated, and customized solution plan to you.
Designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security.
Reimagine the way you work with Microsoft 365 and Microsoft Teams. Chat, call, host online meetings, and collaborate in real time, whether you’re working remotely or onsite. Get one integrated solution including Teams, OneDrive cloud storage, and Office apps with advanced security options—at a price that’s right for your business.
Be productive anywhere
Get work done with productivity solutions and stay connected with your employees and clients whether you’re working remotely or onsite.
Secure your business
Safeguard business data with a cloud platform that offers built-in security features for remote work. Streamline collaboration tools, IT setup and management, and costs with a single productivity solution.
We work with the Channel’s leading names in cloud-backup and data protection to provide you with industry leading disaster recovery, cloud-to-cloud solutions, protection in the case of a ransomware attack, file sync and share and other services. We are Diamond Level Partners and our CEO, Kevin Dunn, is a member of the Vendor Board of Directors at Axcient, allowing us to communicate your needs directly to the source.
We are experts on Axcient x360Cloud, x360Sync, x360Recovery, Direct-to-Cloud, and more. These solutions will minimize your downtime and securely store your confidential company data in the Cloud.
In today’s digital age, online scams have become more sophisticated, with phishing scams being one of the most prevalent and dangerous threats, accounting for over 75% of reported cyber incidents…Read More
Email Encryption and Threat Protection
Mimecast provides an always-on, cloud-based email security solution that reduces the complexity of protecting your organization from malware, spam, and data leakage. Our service delivers robust 100% anti-virus and 99% anti-spam service levels, with 0.0001% spam false positives. An advanced mail transfer agent (MTA) acts as your email bridgehead in the cloud, stopping known and emerging email-borne threats before they reach your network.
Flexible and granular controls enable administrators to protect against inbound threats, including phishing, spear-phishing, and denial of service attacks, and prevent sensitive and secure content from leaving your organization. Organization-wide security policies are managed from a single interface and can be applied with immediate effect, enabling a faster response to rapidly evolving situations. We also enable end users to self-serve via Outlook, a native Mac app, browser, and mobile apps for actions including quarantine management and blocked senders, helping improve their productivity and reduce the burden on your internal IT.